We currently ship to addresses within the United States only.
Orders over $50 ship free. For all other orders, shipping is calculated based on the weight/dimensions of your order and the destination address. You will see available shipping rates and methods during checkout.
Once your order ships, we will send you an email with tracking information. In addition, if you create an account on our website, you may login at any time to check the status of your order and view tracking information.
Returns
At Kobi Organics, we are committed to providing you with high-quality products to support your health and wellness journey. We understand that there may be instances where you need to return a product. Please read our return policy carefully to ensure a smooth return process.
Unopened Products: We accept returns for unopened products within 30 days of the original purchase date.
Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact our Customer Support team within 7 days of receiving your order for assistance.
Federal Restrictions: Due to federal regulations and concerns for product safety, we cannot accept returns for products that have been opened, used, or appear to be tampered with.
To initiate a return, please contact our Customer Support team within 30 days of your original purchase. You can reach us at info@kobiorganics.com.
When contacting us, please provide your order number, a brief description of the reason for the return, and whether the product is unopened, damaged, or incorrect.
Our Customer Support team will guide you through the return authorization process. Please follow their instructions carefully.
If your return is authorized, you will receive instructions on how and where to return the product. Please ensure that the product is securely packaged to prevent damage during transit.
Refunds
For eligible unopened products returned within the specified time frame, a refund will be processed to the original payment method, excluding shipping charges.
If you receive a damaged or incorrect item, we will arrange for a replacement or issue a full refund, including shipping charges.
Note: Returns for open or tampered bottles cannot be accepted due to federal regulations and product safety concerns.
If you have any questions or need assistance with the return process, please don't hesitate to contact our Customer Support team at info@kobiorganics.com